![37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]](https://s3.castbox.fm/15/46/29/0bc10f7f0c9fdfd0798211702caab00231_scaled_v1_400.jpg "37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]")
37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]
Description
What if AI had emotional intelligence? What if it could interpret our non-verbal cues?
Try to use a chat bot and all of this sounds far-fetched right now, but there are startups and researchers developing specialized models that add emotional intelligence to AI-powered products.
In this episode we had a discussion with the founder of Interhuman AI about use cases and possibilities of this new intelligence layer. She believes that it will transform every business’ ability to deliver sales and support products that are finally impactful. Also, that emotional intelligence capabilities will transform how employees are trained and get ongoing feedback.
In this episode, you'll learn:
➤ Why the next frontier of AI will be interpreting human behaviour
➤ The possibilities & use cases of emotional AI technologies
➤ The importance of building specialized models in a world dominated by OpenAI, Google, Meta, and Anthropic
Our guest is Paula Petcu, CEO and co-founder of Interhuman AI. Interhuman AI develops the social intelligence layer for AI applications. She has been working at the intersection of health and technology for the past 10 years. https://www.linkedin.com/in/paulapetcu/
Thank you for listening to the Design of AI podcast. We provide secrets for how to build AI products that customers value.
Please follow us on your favorite podcasting apps and make sure to leave a review if you like this type of product & career advice.
This episode was brought to you by PH1 Research, specialized in rapid research to improve product decisions about your next AI release. Validate use cases, test concepts, prove monetization opportunities.
This episode was hosted by
Brittany Hobbs https://www.linkedin.com/in/brittanyhobbs/
Arpy Dragffy Guerrero https://www.linkedin.com/in/adragffy/
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